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Frequently Asked Questions

What if I have questions?

For any questions or issues, please call or text Stephanie at 858-997-3960.  If you are not able to reach Stephanie, you can call or text our cleaning supervisor Angela at 760-291-7020.

 

What protocols are being implemented for Covid-19?

For the health and safety of our guests and cleaning crew, we closely follow the CDC and DOD cleaning and disinfecting guidelines.

  • Cleaning staff wears face coverings and stays 6 feet apart from guests

  • Open windows and doors to circulate fresh air

  • Utilize cleaning products that kill the spread of COVID-19

  • Clean and sanitize all surfaces

  • Sanitize all high touch items such as handrails, handles, knobs, light switches, hairdryers, and remote controls

  • Thoroughly clean and sanitize all sinks, toilets, and bathtubs

  • Provide hand sanitizers and cleaning products in all units

  • Wash all towels and linens in hot water

Are attractions and restaurants open?

Please refer to San Diego County’s website for Safe Reopening guidance.

What is supplied in the rental?

  • WiFi internet access

  • Ready-made beds with freshly laundered linens

  • One bath towel, hand towel, and washcloth per guest

  • One Beach Towel per guest

  • Kitchen sponge, hand soap, dish soap, dishwasher soap

  • Two rolls of paper towels

  • Kitchen trash bags

  • Shampoo and shower gel

  • Two rolls of toilet paper per bathroom

  • Laundry detergent

  • Hair Dryer

  • Iron and Ironing Board

  • Drip coffeemaker

  • Kitchen stocked with cookware, glassware, dinnerware, and tableware

  • Baby amenities such as high chair, pack ‘n play (and or crib in some of rentals), stroller

  • Beach amenities such as beach chairs, beach umbrella, boogie boards, and wagon at some locations

 

Is there air conditioning in the rental?

Yes, all of our rentals are equipped with central air conditioning or ductless split A/C systems.

 

Is there parking at the rental?

Yes, all the rentals provide off street parking.  Please refer to a specific listing or your check in email for detailed parking information.

 

Is smoking allowed?

No smoking inside rentals or in the courtyard/patio.

 

What are your quiet hours and party policy?

We strictly enforce a no party or event policy and quiet hours 9pm-9am (or 10pm-8am at our Thomas property).  Please  Check in time is 4pm and check out is 11am.  If you need to drop off your luggage

 

Is mid-stay cleaning available?

Yes, please send us your request on your booking website or app.

 

How do I plan activities during my visit?

Please check our website’s Guest Services section to see our local recommendations and book attractions and activities.

 

How do I request early check ins or late check outs?

We are in our busy travel season May through August, and to maintain the highest standard of cleaning and sanitization, check out will be 10am during these months (check in is 4pm), and we generally cannot accommodate early check ins and late check outs.  If you have a special circumstance, please contact us within 14 days of your arrival and there will be a charge of $50 per hour, based on availability.  For check ins, you are welcome to drop off your bags after 12pm and see if cleaning is complete.  For check outs, you are welcome to leave your bags by the front door or in the garage, but please take all valuables with you.  Thank you so much for your understanding!  If you are visiting outside of summer months, we are happy to accommodate such requests whenever possible at no cost.

 

Is my pet allowed?

All of our vacation rentals are pet free due to allergy concerns.

 

What is the payment policy?

Please refer to your booking website or app for listing specific payment policies.

 

What is the Transient Occupancy Tax?

In San Diego, vacation rental occupancies are taxed, as are hotels. These taxes help sure make that San Diego’s beaches, parks, and public areas are clean and well kept. Airbnb and VRBO will collect and pay the taxes directly to the city of San Diego.

 

What are the cancellation policies?

Please refer to your booking website or app for listing specific cancellation policies.

If you booked on our website, our policies are (except Beryl House, which offers full refund 60 days before check in and 50% refund 30 days before check in):

  • Full refund for bookings canceled at least 30 days before check in.

  • 50% refund for bookings canceled at least 14 days before check in.

  • No refunds for cancellations made within 14 days of check-in.

We are unable to provide refunds for early departures, delayed arrivals, inclement weather, construction, or reduction in the number of nights reserved for any reason.  We highly recommend that guests consider Trip Cancellation Insurance which has a Cancel for Any Reason option and will refund 75% of the reservation amount.

 

Will my vacation rental have strong WiFi?

Yes, all of our vacation rentals are equipped with strong WiFi (ranging from 400 Mbps to 940 Mbps) and/or Mesh systems to ensure strong coverage throughout our rentals and outdoor areas.

 

Will my vacation rental have a washer and dryer?

Yes, all of our vacation rentals have an in-home laundry or laundry on premises.

 

Will my vacation rental have a BBQ?

Yes, all of our vacation rentals have private or shared BBQ grills.  We do our best to monitor the propane tanks and refill them when necessary.  If the propane tank happens to become empty during your stay, please text Angela at 760-291-7020 with your address or you can stop by any gas station for a refill and text Stephanie at 858-997-3960 to be promptly reimbursed – we appreciate your help so much!

 

Lost and Found – What if I left any items behind after check out?

Please contact us through your booking app and we will do our best to locate your items.

 

Mail or Package Delivery

Mail and packages can be delivered to the address of the rental provided in your confirmation email.

 

What if WiFi is not working?

Please locate the modem and attached router (typically near the TV in the living room or TV in the master bedroom), unplug both devices, wait 30 seconds before plugging them back in.  It will take a few minutes for both devices to come back online.  If that does not solve the problem, please text Stephanie at 858-997-3960.

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